ABOUT
CAREERS
We employ approximately 60 staff across our
sites at Pointes Lane and Bulwer Avenue.
We offer a variety of opportunities for entry level General Operatives, skilled Plant Operators, qualified Drivers and Supervisors/Managers.
We are also committed to the Guernsey Employment Trust Charter, and offer work experience placements to candidates who would like to learn more about our industry before applying for a role.
Whether you start your journey at Island Waste as a new General Operative without any qualifications, or have prior experience and vehicle licenses, we offer a range of training opportunities to enable you to progress your career within our industry, including:
- Training to achieve Forklift, Hiab, Hooklift and Skip Truck licenses
- Training to achieve a Category 6 / HGV driving license
- Apprenticeship programs in partnership with the College of Further Education
- WAMITAB (Waste Management and Recycling) Qualifications at Level 1 – 4
- Other specialist interest, depending on your identified interests and need within the Group
CURRENT VACANCIES
Other Vacancies
We may be advertising for a position within the wider Guernsey Recycling Group that could be of interest, to find out please visit here.
HGV Driver
GRG is a leading recycling and waste management company, proudly helping local businesses and households to recycle as much as possible. We are looking for an enthusiastic, experienced driver to join our busy Team at Island Waste.
Main responsibilities will be delivering and collecting, all training will be provided, but you will be driving a range of vehicles in our fleet, which are:
Hi-ab
Skips
Hooklift
We are looking for an experienced driver, who will need:
-Category C (6) Licence
– Be a good team worker.
GRG offers an employment package, with benefits for this role including:
- 21 days annual leave increasing with length of service.
- A Secondary Pension upon successful completion of a 3-month probation period.
- Health Insurance upon successful completion of a 3-month probation period.
Applicants must live in Guernsey and hold a valid right to work in Guernsey.
No accommodation is provided with this role.
Standard hours are based on 40 hours per week, over 5 days, 07.00am – 15.00pm Monday to Friday. Some overtime maybe required.
For further information or to apply please contact Zoe Ouseley – zoe.ouseley@grgcorp.com
Customer Services Support Officer
We are looking for a friendly, professional, and organised Customer Service Support Officer to join our team. This is a busy office-based role where you will be the first point of contact for our customers, providing excellent service and support over the telephone and via email.
The successful candidate will be confident communicating with customers, handling enquiries efficiently, and helping to resolve issues in a positive and professional manner.
Key Responsibilities
- Act as the first point of contact for Customers, providing information about our services, waste acceptance criteria and pricing for different waste grades and hazardous materials.
- Handling enquiries – by phone and email, providing customers with detailed, accurate information about our services and policies.
- Processing customer requests – Booking in services, processing payments securely, liaising with customers on compliance issues.
- Providing customer support – handle customer enquiries and complaints, professionally and efficiently, ensuring a positive outcome where possible.
- Maintaining customer records – update and manage customer information.
- Collaborating with Teams – working closely with other teams to ensure excellent customer service standards are maintained.
- Maintain accurate customer records using Microsoft 365, Outlook, word, excel, SharePoint and internal systems.
- Provide administrative support to the wider team as required.
The ideal candidate will have:
- Excellent verbal and written communication skills.
- Active listening skills.
- Organisational skills and the ability to multitask.
- Be polite, professional & conscientious.
- Be able to remain calm and empathetic when overseeing difficult situations or dealing with customer complaints.
- Ability to work in a fast-paced environment
- Be confident using Microsoft 365 applications, including Outlook, Word, and Excel.
- Previous customer service or call handling experience would be advantageous but is not essential.
GRG offers an employment package, with benefits for this role including:
- 21 days annual leave increasing with length of service.
- A Secondary Pension upon successful completion of a probation period.
- Health Insurance upon successful completion of a probation period.
- 3-month probation
- Full-time, permanent position.
- Monday to Friday 07.00am – 16.00pm
- Competitive salary, dependent on experience.
Applicants must live in Guernsey and hold a valid right to work.
No accommodation is provided with this role.
To apply, please send your CV to Zoe Ouseley Zoe.Ouseley@GRGCorp.com